Seymour Digital Media

Last Updated: November 23, 2025

1. Acceptance of Terms

By accessing and using the website seymourdigitalmedia.com (the “Website”) and engaging with Seymour Digital Media, a corporation (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to any part of these Terms, you may not use the Website or our services. We reserve the right to modify these Terms at any time, and your continued use of the Website constitutes acceptance of any changes.

2. Services Offered

Seymour Digital Media provides a comprehensive range of digital marketing and web services, including but not limited to:

Search Engine Optimization (SEO) – On-page optimization, technical SEO, content strategy, and link building
Generative Engine Optimization (GEO) – Optimization for AI search engines, ChatGPT, Google AI Overviews, and other LLM platforms
Local SEO/GEO – Local search optimization combined with generative engine optimization for location-based visibility
Google Ads Management – Campaign setup, optimization, and ongoing management
Web Design and Development – Custom website design, development, and maintenance
Digital Marketing Consulting – Strategic guidance on digital marketing initiatives
Additional Services – As agreed upon in individual service agreements

All services are provided on an as-needed basis or through ongoing service agreements. Specific service terms, deliverables, timelines, and pricing are outlined in individual contracts or service agreements between you and the Company.

3. Service Descriptions and Limitations

3.1 SEO Services

Search Engine Optimization services are designed to improve your website’s visibility in organic search results. However, we cannot guarantee specific rankings, traffic increases, or business results. Search engine algorithms are controlled by third parties (Google, Bing, etc.) and change frequently. Results vary based on competition, industry, website quality, content, and numerous other factors beyond our control.

3.2 Google Ads Management

We manage Google Ads campaigns to drive traffic and conversions. We do not guarantee specific conversion rates, return on ad spend (ROAS), or business outcomes. Campaign performance depends on multiple factors including landing page quality, offer quality, market conditions, and user behavior.

3.3 Web Design and Development

Web design and development services are provided according to specifications outlined in your service agreement. We strive for high-quality, functional websites, but we are not responsible for third-party hosting issues, server downtime, or performance issues beyond our control.

3.4 Consulting Services

Consulting services provide strategic guidance and recommendations based on our expertise and analysis. Implementation of recommendations is your responsibility, and results are not guaranteed.

4. Payment Terms and Billing

4.1 Fees and Pricing

Service fees are outlined in your individual service agreement or invoice. Pricing may include hourly rates, project-based fees, monthly retainers, or performance-based pricing, as agreed upon.

4.2 Invoicing and Payment

Invoices are typically issued monthly for ongoing services or upon project completion. Payment is due within 7 days of invoice date unless otherwise specified in your agreement. Late payments may incur a 1.5% monthly interest charge or the maximum allowed by law, whichever is less.

4.3 Expenses

Out-of-pocket expenses (software subscriptions, tools, advertising spend, hosting, etc.) may be billed separately and are typically due within 7 days of invoice.

4.4 Price Adjustments

The Company reserves the right to adjust pricing with 30 days’ written notice for ongoing service agreements. Price adjustments do not apply to fixed-price projects.

5. Refund and Cancellation Policy

5.1 Service Cancellation

Clients may cancel ongoing service agreements with 60 days’ written notice. Cancellation fees may apply as outlined in your service agreement.

5.2 Refund Policy

Ongoing Services: No refunds are provided for completed work or services already rendered. If you cancel mid-month, you are responsible for payment through the cancellation date.
Project-Based Services: Refunds are not provided for completed work. If a project is cancelled before completion, you are responsible for payment for work completed to date plus reasonable cancellation fees.
Unused Services: If you have prepaid for services not yet rendered, we will refund the unused portion within 7 days of cancellation, minus any setup fees or work completed.

5.3 Exceptions

Refunds may be provided if the Company fails to deliver services as outlined in the service agreement. Refund requests must be submitted in writing within 7 days of the issue.

6. Intellectual Property Rights

6.1 Client Content

You retain all rights to content you provide to us (text, images, videos, etc.). By providing content, you grant us a non-exclusive license to use it for the purposes of delivering services to you.

6.2 Work Product

Upon full payment, you own all original work created specifically for you, including website designs, custom code, content, and marketing materials. However, we retain the right to use general methodologies, processes, and non-client-specific materials.

6.3 Pre-Existing Materials

We retain all rights to pre-existing materials, templates, tools, frameworks, and methodologies developed by us or licensed to us. These may be used across multiple clients.

6.4 Third-Party Materials

Third-party software, plugins, themes, and licensed materials remain the property of their respective owners. You are responsible for complying with their terms of use.

7. Confidentiality

7.1 Confidential Information

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement, including business strategies, financial data, client lists, and trade secrets. This obligation survives termination of the service agreement.

7.2 Exceptions

Confidentiality obligations do not apply to information that is: (a) publicly available, (b) independently developed, (c) required to be disclosed by law, or (d) necessary to enforce these Terms.

7.3 Portfolio Use

Unless otherwise agreed, we may use your project as a portfolio example or case study, with your company name and general results (without disclosing proprietary details or sensitive financial information).

8. Limitation of Liability

8.1 No Guarantees

The Company makes no guarantees regarding search engine rankings, traffic, conversions, sales, or business results. Digital marketing results depend on numerous factors beyond our control, including search engine algorithm changes, market conditions, competition, and implementation quality.

8.2 Liability Cap

To the maximum extent permitted by law, the Company’s total liability for any claims arising from these Terms or services shall not exceed the total amount paid by you in the 12 months preceding the claim.

8.3 Excluded Damages

In no event shall the Company be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities, even if advised of the possibility of such damages.

8.4 Third-Party Services

The Company is not responsible for the performance, availability, or functionality of third-party services and platforms (Google, Facebook, hosting providers, etc.). We are not liable for their downtime, policy changes, or service interruptions.

9. Disclaimers

9.1 “As-Is” Service

Services are provided on an “as-is” basis. The Company makes no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2 Search Engine Compliance

While we follow best practices and Google’s guidelines, we cannot guarantee that search engines will index, rank, or continue to rank your website. Search engine algorithms change frequently and are beyond our control.

9.3 No Professional Advice

Services do not constitute legal, financial, tax, or accounting advice. Consult appropriate professionals for such matters.

9.4 Website Availability

We strive to maintain website availability, but we do not guarantee uninterrupted access. The Website may be unavailable for maintenance, updates, or due to technical issues.

10. Client Responsibilities

10.1 Accurate Information

You are responsible for providing accurate, complete, and truthful information. Inaccurate information may negatively impact campaign performance.

10.2 Timely Feedback and Decisions

You agree to provide timely feedback, approvals, and decisions necessary for service delivery. Delays in your response may impact project timelines.

10.3 Content Compliance

You are responsible for ensuring all content provided complies with applicable laws, does not infringe on third-party rights, and does not contain false or misleading claims.

10.4 Access and Cooperation

You agree to provide necessary access to accounts, platforms, analytics, and systems required to deliver services.

11. Termination

11.1 Termination by Client

You may terminate ongoing service agreements with 60 days’ written notice. Termination fees may apply as outlined in your service agreement.

11.2 Termination by Company

The Company may terminate services if: (a) you fail to pay invoices within 60 days, (b) you breach these Terms and fail to cure within 15 days of notice, or (c) you engage in illegal or unethical conduct.

11.3 Effect of Termination

Upon termination, you remain responsible for all fees incurred through the termination date. The Company will provide reasonable assistance in transitioning services, subject to additional fees if not included in the service agreement.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company from any claims, damages, losses, or expenses (including attorney fees) arising from: (a) your use of the Website or services, (b) your violation of these Terms, (c) your violation of applicable laws, or (d) your infringement of third-party rights.

13. Dispute Resolution

13.1 Informal Resolution

Before pursuing formal legal action, both parties agree to attempt to resolve disputes through good-faith negotiation.

13.2 Mediation

If negotiation fails, disputes may be submitted to non-binding mediation before pursuing litigation.

13.3 Governing Law

These Terms are governed by the laws of the jurisdiction where the Company is incorporated, without regard to conflict of law principles.

13.4 Jurisdiction

Both parties agree to submit to the exclusive jurisdiction of the courts in the Company’s home jurisdiction for any legal proceedings.

14. General Provisions

14.1 Entire Agreement

These Terms, along with any service agreements, constitute the entire agreement between you and the Company regarding services. Any prior agreements or understandings are superseded.

14.2 Amendments

The Company may amend these Terms at any time by posting updated Terms on the Website. Your continued use of the Website constitutes acceptance of amendments.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.

14.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.5 Assignment

You may not assign these Terms or your rights/obligations without written consent. The Company may assign these Terms to affiliates or successors.

14.6 Contact Information

For questions about these Terms or to report violations, contact:

Seymour Digital Media

Email: info@seymourdigitalmedia.com

Website: seymourdigitalmedia.com

15. Acknowledgment

By using the Website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: November 23, 2025